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Dispute Resolution

Dear customer,

your satisfaction is our primary aim. But sometimes mistakes can happen in daily business. If you should not be content with our service or our products, please feel free to contact us. We will take your position to heart and will certainly find a solution together.

Should you have any questions, feel free to contact us!

Phone: +49 (0)241 4 13 83-90 or 4 13 83-91

Fax: +49 (0)241 8 89 79 - 11



Online Dispute Resolution

If you should not be satisfied with this solution, you can contact the platform for extrajudicial settlements of the European Commission from February 15, 2016 on. With this platform, consumers have the possibility to settle disputes concerning their online orders without judicial intervention first. The settlement platform can be found under

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